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| | | | | | FREQUENTLY ASKED QUESTIONS About National Massage Network:
Question: What is the cost for chair massage? Answer: For a standard chair massage event we charge between $60-95.00 per hour, per therapist, depending on circumstances. In rural areas where the choice of therapist is limited, we may also require a travel fee to provide a licensed, experienced therapist. We require a 4 hour minimum. Gratuities are not included in this price. 100% of any gratuity goes directly to the therapist. If you feel you received exceptional service, a gratuity is appreciated.
In addition to the chair massage, we also offer off-site, outcall massage for traveling to home, hotels, bed and breakfast communities. The prices for these services are as follows:
Off-site massage, also called outcall. When we are expected to pack-out and provide massage table(s), the cost is $120 for a 60 minute session/per therapist, plus a guaranteed 20% gratuity. $160 for 90 minutes and $200 for 2 hours, plus a guaranteed 20% gratuity. Credit cards are required to book the appointment and will be processed before arriving. After 9 pm, there is an additional 20% surcharge that goes directly to the therapist. In addition, we always reserve the right to refuse service, especially where the safety of our therapists are in question. If the therapist refuses service after arriving 75% of the charges will be reimbursed to the client.
Off-site massage at locations where a professional massage table is already set-up and provided and we do not have to pack it out or carry it, OR for special populations that do not require a table or chair, the off-site cost is negotiable but within the range listed above.
Question: What takes place during a chair massage? Answer: First, the client will complete a quick intake form and health history. Then the therapist will ask the client to take a seat on the chair and will begin the massage. Typically in a 10 minute chair massage we can concentrate on shoulders and neck. 15-20 minutes will allow us to work the whole back, including the shoulders and neck. NOTE: North Carolina licensed massage therapists are required to obtain current health history, written informed consent and to provide draping in a manner that ensures safety, comfort and privacy of the client. Many states require this same information. With our parent company based in North Carolina, this is our standard.
Question: Do I need to make an appointment? Answer: It depends on how the hosting company set up the chair massage. Generally speaking, yes. However, there are times that we are able to accommodate clients on a first come, first served basis.
Question: What is your cancellation policy? Answer: We require a 24 hour cancellation notice. We try, in every circumstance to be understanding of how life can throw a curve ball. However, in our service profession, our revenue is directly tied to billable hours. If you cancel the event in less than 24 hours notice, we reserve the right to charge 20% of the total negotiated rate to compensate the therapist for clearing their schedule for your event because the cancellation means they will miss out on maximizing their potential earnings.
Question: Am I expected to tip my massage therapist? Answer: Tips are never expected, but always appreciated. If you have received exceptional service and would like to show your appreciation to the therapist, the average tip ranges between 10-25%.
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